From IBS Booth to Full Container: Building Trust with a California Retailer

Region

USA, California

Product Type

WPC Fence / Decking / Wall Panel

Order Volume

1 × 40HQ container

Installation

Local professional team

Project Type

Private residences, rental homes, public space enhancements, and garden upgrades

From Discovery to First Deal: A Story of Mutual Recognition

Before we ever met in person, we had already admired this California retailer’s impressive local showroom online. While searching his company on Google Maps, we spotted a beautifully arranged display center and knew we wanted to connect. Coincidentally, just weeks later, he walked straight into our booth at the International Builders’ Show (IBS) — attracted by our advanced WPC fence systems and refined gate sample.

During that first meeting, he shared his frustration with his previous supplier: slow response times, poor after-sales service, and inflexible logistics. We offered him a comprehensive, DDP (Delivered Duty Paid) solution tailored to his operations, and provided a sample box and full gate prototype to test on-site.

The First Shipment: Fast Delivery, Full Trust

Back in China, our engineering and export teams moved fast. Within two weeks of receiving just a 30% deposit, we prepared and shipped a full 40HQ container of WPC fence materials. Since this was his first experience with DDP, we allowed him to pay the balance only after receiving the goods — a gesture that proved critical to building trust.

One month later, the container arrived. The customer was so impressed by the packaging quality, delivery time, and product consistency that he waited in his warehouse personally to inspect and receive the shipment.

The Relationship Grows

Inspired by this smooth first experience, the customer soon booked a trip to China to visit the Treslam factory. His goal: deepen cooperation, explore new products, and align long-term goals with our team directly.

Customer Feedback & Impact

· Pain point solved: Reliable DDP delivery and communication compared to former supplier

· Professional installation with positive end-customer response

· Visit to China planned for future sourcing partnership

“I’ve worked with other suppliers before, but no one moved this fast with this much transparency. I came to IBS curious, and now I’m planning our long-term pipeline with Treslam.”

Product Highlights

· Fence Systems: Customizable height & colors for U.S. residential aesthetics

· Decking & Wall Panels: Low-maintenance, weather-resistant, fade-proof

· Installation: Designed for smooth integration with local construction methods

Looking to bring top-tier WPC systems to your retail or installation business?

Let Treslam be your trusted partner in DDP delivery, custom development, and full-service support.

[Contact Us on WhatsApp: +852-84320555] | [www.treslam.com]